A Team That Makes A Difference
What Our Staff Say About Serveco
PASSIONATE IN EVERYTHING WE DO
Hear From Our Team
Serveco is more than just a staffing agency; we're a community of dedicated professionals united by a shared passion for providing exceptional support services. As a leading specialist provider in the UK, we've been empowering organisations, businesses, and authorities for years, with a particular focus on the supported living sector.
Our team is comprised of compassionate and skilled individuals who are committed to making a positive impact on the lives of our clients. From temporary accommodation to long-term supported living, we offer tailored solutions that meet the unique needs of each individual.
Want to know what it’s like to be part of the Serveco family?
Here, our staff share their personal stories, experiences, and the reasons why they love working with us.
Discover how our supportive environment and commitment to professional development foster a sense of belonging and purpose. Visit our jobs page to find out more about job opportunities at Serveco.
Gary Bryant
Night Project Worker
I joined Serveco in December 2016 having worked in the Security Industry for over 25 years and being a foster carer for over 6 years, something I still do. I was looking for a job that offered more job satisfaction and I wanted to do something in which I could make a real difference.
Working for Serveco on nights offers me a great work life balance and gives me the opportunity to spend quality time with my family.
Both Chris Yates and Paul Jevons are phenomenal at what they do and are undoubtedly the best management team I have ever worked for, they try to solve any issues that come along and with the help of all of the Serveco team working at other projects there is always someone you can call for help or advice whatever the time it is.
Working for Serveco is like no other company that I have worked for in my career as it is more like working for a family than a company. With a support network in place from both Chris and Paul as well as any other colleagues working at other projects, you are never alone even though you are a lone worker.
This support and compassion from the Serveco management team and my work colleagues was shown when my wife and I became ill at the same time recently. I felt like handing my notice in as I felt the pressure I was under was too much to deal with as well as working and caring for my wife. The Serveco family rallied around me and helped me through this difficult time.
There have been many challenges over the years at the project I work in, I am there not only to make sure all rules and procedures for the project are adhered to but to also give help and support to the residents and a welcoming non-judgemental ear to listen to these young people in a professional and caring manner whilst maintaining professional boundaries at all times.
One example of this is that I have helped one young man come to terms with his sexuality and the abusive relationships he was finding himself in. He also has mental health issues and he frequently felt so low that he would often talk about taking his own life, as well as actually self-harming on a regular basis.
By being there to listen and offer my support, whilst liaising closely with his key worker he has made great progress and I am pleased to say that following a new CV, which we wrote together he has secured employment for the first time in his life and is now a much more positive person.
Having someone there who would listen to him when he needed it most, especially at night when he was feeling at his lowest and without being judgemental, has helped him boost his self-confidence, self-worth and self – esteem and he is looking to a future where he is more stable and settled.
I could point to many other examples of similarly complex and challenging situations that resulted in positive outcomes, this can only be achieved when the night team and day team work closely together, identifying safeguarding issues and ensuring that we are consistent with our approach.
Paul Jevons
Area Manager
When I first applied for a job with Serveco it was only to be a part time role. But when I started at Serveco the support and training I received was amazing.
I found myself really enjoying my job and with the training I received was able to deal with many situations as they raised themselves, and all finished with an amicable outcome. It is such a rewarding job to know that you have helped someone whilst at work. I found myself enjoying the work I was doing for the 1st time in my life. It’s fair to say I soon made this my full-time job and hopefully my last job as I will never want to leave.
After a few months Chris and I started talking and it was agreed between us that I would help run the Kent region. I now offer support and training to all team members in Kent, we are like one big happy family. We are always here to support each other and offer advice when needed.
Serveco is by far the best company I have ever worked for. Chris is an excellent manager, he is always there with support and advice for us all. Whenever there are questions or queries they are answered straight away you never have to wait. Everyone is always contactable, and we pride ourselves on that, any client can call 24/7 and myself or Chris are there to answer their calls along with the support from the team.
Serveco is a growing company and everyone of our team members is as important now as they have always been, we would not be where we are without the fantastic people working for Serveco. We will always meet with clients and put together a solution that best meets their individual requirements no matter how big or small.
Jerry Bedford
Mental Health Assessment Advisor
I have worked in mental health for 30 years. The first five years in psychiatric nursing and then 25 years as a Social Worker before I retired as Senior Practitioner from Social Services.
My specialisms were working with those with a dual diagnosis of substance abuse/mental health issues and Mentally Disordered offenders. Because of the nature of my client group I worked a lot with other statutory and voluntary agencies. I was a contributor in the Mentally Disordered Offenders meetings with the police and probation. Through this I was invited to join the Margate Task Force where I worked closely with the agencies such as DWP, Police, Probation, Housing Providers and many more.
It was through this work that it became evident that working in this coordinated approach produced results because we were working as a multidisciplinary team. In most cases when a client presents with a mental health problem there are very often other problems such as substance abuse, homelessness and poverty. If I had seen this client through the traditional channels, I would have had to refer to other agencies to address problems of housing and substance abuse which can take a considerable length of time. In the context of the Margate Task Force I was to discuss the case immediately with other agencies. With this coordinated approach immediate support could be made available. This was extremely satisfying to see these clients in many cases getting the appropriate support. It also worked the other way with Police, DWP etc who were able to raise their concerns over a person’s mental health directly with me.
I passionately believe that working with other agencies really does play a key role in supporting people and opens up doors for professionals to better understand each other’s ways of working and resource pressures, to discover shared objectives and develop joint approaches to achieve them.
Consequently, when I retired from Social Services earlier this year, I was delighted to be offered a role in RISE in Thanet as Mental Health Assessment Advisor. I have only been working with Serveco since September 2019. I work part-time and am still settling in.
Having come from working for a large bureaucratic organisation I was wary of working for a different and non-statutory organisation. I had no need to worry! I am amazed at the dedication and commitment of the team. They are dynamic, proactive and inclusive. There are team members from the DWP, Probation, Housing and drug and alcohol agencies amongst others. They do not see problems, but challenges and solutions. They are a team that are making a visible difference in the local community and transforming people’s lives for the better. It is great being part of a team where your role is valued from the managers down. I appreciate that I am given the autonomy to grow and develop my role which I hope will continue to support the team and support those who have mental health issues.
Serveco is registered with the Information Commissioner’s Office and can be found on the ICO’s register of data controllers under the registration number ZB655469
