Experienced staff
Our team is highly experienced and equipped to support even the most vulnerable service users. They create a safe and comfortable environment, giving you and your residents peace of mind.
Peace of mind at night: Serveco’s night support and concierge services
Since 2002, Serveco in Retford, has been a trusted provider of night support and concierge services across the UK, specialising in supported living and temporary accommodation.
Our dedicated night support and concierge staff provide waking night cover, ensuring the safety and well-being of your vulnerable residents throughout the night. We offer a flexible service, with both full-time fixed-term contracts and solutions for covering staff shortages.
Dedicated partners include local authorities, housing associations, hostels, accommodation, and charities.
“The staff have dealt with any challenging issues in a capable and friendly manner and have improved the general environment within our services out of office hours.”
“Every member of Serveco knows the service inside and out and this is a key factor in the team supporting us to deliver a consistent and high standard of service. Day or night.”
Everyone’s in safe hands with Serveco
Here’s what makes Serveco the perfect partner for your night-time support needs.
Built on trust
At Serveco, building relationships to provide a better service are a top priority. This is why staff don’t wear uniforms. We prioritise building trust through friendly interaction.
Bespoke training
We go beyond generic training. Our staff receive tailored training specifically designed to meet the unique needs of your project and client group.
Nationwide coverage
We serve a wide range of clients across the UK, so you can be confident we have the resources to support you.
Inform by Homeless link/Salesforce
If you use Inform by Homeless link/Salesforce, you will be pleased to know that many of our clients also do, and we are more than happy to ensure our staff are trained to use Inform at your project if you require them too.
Safer Recruitment
Safer Recruitment Processes are adhered to at all times and all staff undergo an enhanced DBS check.
Packages tailored to you
If required, a free consultation with us helps tailor a training program to your specific needs. This ensures your staff are fully equipped to handle any situation, with expertise in specific areas including the following:
Trained specialist staff
- Conflict Management
- Emotional Intelligence
- Data Protection
- Equality and Diversity
- First Aid
- Lone Working
- Sharpe's Injuries
- Preventing Radicalisation
- DSE Awareness
- Risk Control
- COSHH
- Safeguarding
- Developing Resilience
- Social Media
- Fire Safety Awareness
- Mental Health at Work
- Manual Handling
- Modern Slavery
- Working Safely and Securely
- Hazard Identification
- Sleep Deprivation
- GDPR
