Working in a night shelter is a rewarding and impactful career path. You’ll provide essential support to individuals and families experiencing homelessness, helping them navigate a challenging time in their lives. But it’s also important to be aware of the specific skills needed to thrive in this unique role.

Serveco, a specialist provider of night shelter staff and security, has compiled a list of key skills that will make you a valuable asset to any night shelter team.

The key is communication

Shelter guests come from diverse backgrounds and experiences. You’ll need to be a patient and attentive listener, creating a safe space for them to share their stories and concerns. Clear and concise communication helps provide clear instructions and information, especially during emergencies or stressful situations.

It is also important to be mindful of cultural differences and sensitivities. Respectful communication builds trust and fosters a welcoming environment.

Finding resolutions

Shelters can sometimes experience tense situations. Being able to de-escalate conflict peacefully and find solutions is crucial. Therefore, it’s valuable to learn effective methods for calming agitated individuals and diffusing potentially volatile situations.

Supporting every individual

Empathy and compassion is crucial to understanding the challenges guests are facing. When applying these characteristics, you will be able to become a voice for your guests, helping them access necessary resources and services.

Problem-solving skills are also useful for assisting guests with a variety of needs, from navigating paperwork to identifying support programs.

It’s all about teamwork

Night shelter operations run smoothly when staff work together effectively. Collaborating with other staff members, volunteers, and external agencies provide comprehensive support for guests.

Keep it professional

Working night shifts requires consistent attendance and a commitment to your schedule, and respecting the privacy of guests and adhering to all confidentiality guidelines. It’s also important to maintain appropriate boundaries while still offering care and support.

The most important quality is a genuine desire to help others.

If you have a passion for social justice and a heart for those in need, coupled with a willingness to develop the skills above, you can have a significant impact in the lives of shelter guests.