Every city has a story to tell, but behind the bustling crowds and towering skyscrapers often lies a hidden reality – the struggle of homelessness. Those sleeping rough face immense challenges, battling isolation, hunger, and exposure to the elements.

This is where outreach workers step in, acting as beacons of hope and support. They are the frontline heroes who bridge the gap between those experiencing homelessness and the resources available to help them. 

At Serveco, we are specialists in providing experienced workers to support rough sleepers and the homeless, partnering with both outreach services and individual organisations. In this blog, learn more about the role outreach workers play in our communities.

What do outreach workers do?

Outreach workers are more than just providers of assistance; they are builders of trust. They forge connections with individuals who may be feeling isolated and unheard.  Through regular interactions, outreach workers have various roles to play and this can include:

• Conducting needs assessments: By understanding the unique circumstances of each person, outreach workers can tailor support to address their specific challenges.
• Connect with essential services: This may include finding emergency shelter, accessing mental health services, or applying for benefits.
• Empowerment and advocacy: Outreach workers navigate complex systems on behalf of their clients and equip them with the skills they need to advocate for themselves.
• Building a path forward: The ultimate goal is to empower rough sleepers and homeless individuals to achieve long-term stability and move into safe housing.

The diverse landscape of work

Outreach workers come from various backgrounds, but they all share a common goal: compassion and a desire to make a positive difference. At Serveco, we know there’s no one-size-fits-all approach. We partner with:

• Outreach service providers: We develop and run entire outreach services, providing a comprehensive team of experienced workers.
• Individual organisations: We provide specialist staff to work within existing outreach teams, ensuring clients receive the support they need.

Making a difference on the streets, one life at a time

A career in outreach work is demanding, yet immensely rewarding. Witnessing a client move into secure housing, access mental health support, or reconnect with loved ones is a powerful testament to the impact outreach workers can have. It’s a chance to be part of the solution, to empower individuals and break the cycle of homelessness.

“Feeling like you have done something to change someone’s day or life by a simple act of kindness, putting your training to use or just knowing you took more time to be with that resident than most would offer, makes me proud of the person I have become and the job I do.” Danilo Luongo, Night Shelter Manager, Serveco

If you’re passionate about helping others and possess the skills to build rapport, actively listen, and navigate complex situations, then a career in outreach work might be your calling. Browse our current opportunities.