Nightly roaming patrols
Checking in on multiple projects throughout the night for added security.
Serveco’s SMART Roaming Support for supported living
Looking for a smarter way to ensure the safety and well-being of your residents across multiple supported living or temporary accommodation projects?
We introduce SMART (Support, Mentor, and Response Team), serving clients nationwide since 2002, offers a flexible and cost-effective alternative to having a dedicated support worker at each location.
Dedicated partners include local authorities, housing associations, hostels, accommodation, and charities.
“The staff have dealt with any challenging issues in a capable and friendly manner and have improved the general environment within our services out of office hours.”
“Every member of Serveco knows the service inside and out and this is a key factor in the team supporting us to deliver a consistent and high standard of service. Day or night.”
Streamline support, maximise efficiency
Our highly trained and experienced mobile support workers cover a designated geographic area, providing:
24/7 phone support
Offering reassurance and guidance to residents or on-site staff when a physical response isn't necessary.
Emergency response
Responding promptly in person if a situation requires immediate attention, including coordinating with emergency services when needed.
Cost-effective support, 24/7
Serveco is a long-standing provider of roaming support services with highly-trained staff located nationwide. Here’s why our clients choose us for their needs.
Roaming support for lone workers
Do you have staff working alone across your projects? Our SMART team can act as their on-call support, offering a reliable first point of contact during challenging situations, minimising the need to contact on-call management.
Our team can also free up your on-call team to handle true emergencies, improving efficiency and response times.
Unmanned projects? No problem!
For completely unmanned projects, our SMART service can provide residents with a dedicated point of call and response service, tailored to your specific requirements through a comprehensive consultation.
Trained specialist staff
- Conflict Management
- Emotional Intelligence
- Data Protection
- Equality and Diversity
- First Aid
- Lone Working
- Sharpe's Injuries
- Preventing Radicalisation
- DSE Awareness
- Risk Control
- COSHH
- Safeguarding
- Developing Resilience
- Social Media
- Fire Safety Awareness
- Mental Health at Work
- Manual Handling
- Modern Slavery
- Working Safely and Securely
- Hazard Identification
- Sleep Deprivation
- GDPR
