Developing a new approach to care
Tech-Enhanced Living embraces the power of technology, to deliver the best support for people to achieve their greatest outcomes. At Serveco Limited, we are continually working to make our best even better.
Our truly person-centred approach to Tech-Enhanced Living puts the person’s needs front and centre. Each person is assessed individually to explore where technology could help them to live their best life possible – be that a more independent life or more social engagement. We work with everyone in the circle of support – family and friends, support workers, Serveco Limited colleagues and Health professionals – to ensure the best possible solution is delivered.
By integrating technology with traditional models of care, we can empower people to live the lives they want and reduce reliance on others to achieve everyday tasks – giving back or even handing someone control for the first time in their life. This is the magic of Tech- enhanced living!
Our digital transformation
We are striving to become a digital-first organisation and have invested in training, infrastructure and technology, to ensure that and create a platform for significant growth. Digital care plans via ———- reduce admin and paperwork in the frontline, freeing up our talented support team to do what they love most – supporting people to live their best lives possible. All of our services have access to high-speed broadband, enabling people to stay connected with the people who matter to them most.
Tech-Enhanced Living (TEL) provides Serveco with a transformative opportunity to enhance support quality, improve outcomes for the people we support, and streamline operations. By integrating TEL into our services, individuals can maintain independence and wellbeing while staff are alerted to potential risks.
Remote monitoring devices, such as fall detection sensors and movement trackers, allow people in supported living & Domiciliary to live Independently, with staff receiving timely alerts. Digital care plans ensure our staff have up-to-date information and can document interventions instantly, supporting continuity of care. Data analytics identify trends and inform tailored interventions, while mobile care applications help staff record observations, track tasks, and communicate efficiently, reducing administrative burdens and improving responsiveness.
From an operational perspective, TEL enhances workforce efficiency. Scheduling and workforce management software (Parim) optimises staff rotas and ensures regulatory compliance. Online training platforms (Social Care TV) and digital competency assessments enable staff to upskill flexibly while maintaining CQC standards.
TEL also strengthens quality assurance and regulatory compliance. Electronic auditing tools facilitate inspections, risk assessments, and quality checks, while incident reporting systems allow real-time review and rapid action to improve safety. By embedding Tech-Enhanced Living across our services, Serveco combines person-centred support, operational efficiency, and data-driven quality improvement all while keeping independence, dignity, and wellbeing at the heart of our work
