FAQs
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FAQs
We offer a range of specialist care and support services, including supported living, home care, 24/7 live-in care, and technology-enabled support. Our expertise is focused on three specialisms: Physical Disabilities, Older People & Dementia, and Substance Misuse.
We currently provide services across the Midlands, with partnerships extending throughout England. As we continue to grow, we are committed to tailoring services to the needs of local communities.
Yes. Serveco is registered with the CQC to deliver regulated activities, ensuring our services meet national standards for safety, quality, and person-centred care.
Quality is at the heart of everything we do. We have a dedicated Quality Team who work alongside our frontline colleagues to monitor, improve, and innovate our services. We also invest heavily in staff training, professional development, and continuous improvement.
All of our support workers either hold or are working towards the Care Certificate. Many of our team members also have specialist qualifications and experience, and we provide ongoing training and development to support their growth and maintain high standards of care.
Referrals can be made directly by local authorities, health professionals, or families. Our team works closely with commissioners and individuals to ensure the process is smooth, transparent, and tailored to each person’s needs.
Yes. Depending on availability and assessment, we can provide short-term, reablement, or respite support, including services for individuals recently discharged from hospital.
Where appropriate, we work in close partnership with families, ensuring they are involved in decision-making and feel confident in the support provided. Our person-centred approach places the individual and those who matter most to them at the centre of every plan.
We combine over 22 years of experience with a values driven approach. Our focus on specialisms, innovation, and community partnerships enables us to deliver personalised, high-quality care that creates lasting outcomes.